This Privacy Policy explains how City Explorer processes personal data in connection with its website and local guided tours and experiences in Hong Kong. It applies to inquiries, booking-related communications, website operation, and related service administration.
We process personal data to respond to contact requests, review booking details, confirm routes and timing, manage payment-related administration, carry out website security, and support technical delivery of the site. Where relevant, data may also be used to handle accessibility-related information voluntarily provided by the user and to maintain service records.
Personal data may be shared with service providers that support website operation, technical delivery, communications handling, or related administrative functions. Such recipients are expected to use the data only for the instructed purpose and to apply appropriate confidentiality and security measures.
Personal data may be disclosed where required to comply with a legal obligation, lawful request, or enforceable process. Disclosure may also occur where necessary to establish, exercise, or defend legal claims, or to protect the security and integrity of the website and services.
We may process name, email address, phone number if provided, inquiry message, tour date and group details, and any accessibility or dietary information voluntarily supplied. We also process limited technical data such as server request metadata and browser or device information when the website is used.
Personal data is collected from contact form submissions, email or telephone communications, and booking-related correspondence. Technical data is generated automatically through the operation of the website and related security and delivery functions.
Cookies used on this website are limited to those necessary for essential site operation and those used to remember privacy preferences. No confirmed use of analytics or marketing cookies is stated in this policy.
The website uses cookies only for essential site operation and privacy preferences. Browser settings may be used to restrict or delete cookies, but some site functions may not operate correctly if essential cookies are disabled.
Subject to applicable law, individuals may request access to their personal data, correction of inaccurate information, and restriction or deletion where legally available. Requests may be limited where the data must be retained for legal, security, or operational reasons.
To exercise a privacy right, the requester should provide sufficient information to identify the relevant data and the nature of the request. We may ask for additional details before responding where necessary to protect confidentiality and prevent unauthorized disclosure.
Personal data is retained only for as long as necessary to handle inquiries, manage bookings, maintain security, meet legal obligations, and resolve disputes. When retention is no longer required, data is deleted, anonymized, or otherwise disposed of in a controlled manner.
If this policy is updated, the revised version will apply from the stated effective date. Material changes may be communicated through the website or by other appropriate contact methods where practicable.
These contact channels are used for privacy questions and data-related requests.
